Frequently Asked Questions
Everything you need to know about shopping with Grace Melbourne
How long does shipping take within Australia?
Standard shipping typically takes 3-5 business days for metropolitan areas and up to 7 business days for regional locations. We also offer express shipping for 1-2 day delivery.
What is your return policy?
We offer a 30-day return window for all full-priced items. Garments must be in their original condition, unworn, and with all tags still attached to qualify for a refund or exchange.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored pieces or contacting our style team for advice.
Do you ship internationally?
Yes, Grace Melbourne ships worldwide. International delivery times vary by location but generally range between 7-14 business days via our premium courier partners.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options including Afterpay and Klarna.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to follow your package's journey in real-time.